Our protocol concerning session cancellation is as follows:

  1. Please call your coach as early as possible and no later than 1.30pm to make them aware of a canceled session. As a coach may be coaching at this time please leave a voicemail should they not pick up the first time. 
  2. Please This email address is being protected from spambots. You need JavaScript enabled to view it.to confirm a canceled session by 1.30pm also, this will allow our team to assess whether the coach might be able to attend a session at another facility. 

Our hope at Impact is to balance the best interests of our clients while supporting our instructors. Where we can place a coach with another group to avoid loss of earnings we will, but we would ask for your support in honoring the reservation made on an individuals time.

Our team is always available to talk over how we can be best of service to your team and organization. 

Should you have a need to reschedule a session for other reasons please contact our Scheduling Director on 610 679 9139 as soon as possible.